Shipping policy

PRICING, PAYMENTS, SHIPMENT, AND DELIVERY

 

 

The prices for goods you order are as specified on our website and are quoted in US Dollars. If you choose to make a purchase in another currency, please be aware that currency fluctuations and credit card charges may affect the final amount billed to your credit card. K. Salamoon shall not be held liable for any currency exchange fees or additional credit card charges that may be incurred in connection with your order or purchase.

 

We strive to ensure that our pricing is accurate and up-to-date; however, in the event of a pricing error, we reserve the right to correct such errors and will inform you of any changes before proceeding with your order. All payments must be made at the time of order placement unless otherwise agreed upon in writing by K. Salamoon.

 

We will make every reasonable effort to deliver the goods or services within the estimated times indicated on our website. However, please note that any delivery times and dates provided are for general guidance only and are not guaranteed. We will not be held liable for any delays in delivery caused by circumstances beyond our reasonable control, including but not limited to, customs delays, shipping carrier delays, or any other unforeseen events.

 

K. Salamoon will be shipping your order with  DHL and reserves the right to change the carrier at its own discretion. From the date the goods are delivered to the carrier, the responsibility for delivering the goods to you, including the risk of late delivery, loss, or damage, passes to the carrier. K. Salamoon is not responsible for any delay caused by the carrier or customs. In the event of any such issues, the carrier will be in charge for addressing and resolving them. We will provide you with the necessary information to contact the carrier and track your shipment.

 

We strongly recommend that you add insurance to your shipment to protect your purchase against any potential loss or damage during transit. This will ensure that you are adequately compensated by the carrier in the unlikely event that your goods are lost or damaged while in their care.

 

In the unlikely event that we are unable to deliver your goods within the specified timeframe, we will contact you to discuss alternative arrangements. Your satisfaction is our priority, and we will work diligently to resolve any delivery issues to the best of our ability.